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VIP Service becomes very visual when it comes to transportation. However, it's not just a nice car!
VIP service is preparation, coordination, anticipation, and proactiveness behind the scene, which is the core of delivering a seamless VIP service.
On a regular basis, we test our partners’ services. We especially enjoy testing our partners’ VIP service, because it in many cases inspires us to better, but also tests the true capabilities of a partner’s service level.
When a Mercedes E Class, BMW 5 Series, or AUDI A6 does not meet the VIP’s expectations, we can deliver the step above regular available rental cars.
From exotic sports cars to luxury sedans and SUVs, our global rental car network has the largest selections of exotic and premium luxury vehicles from manufacturers around the world, including Ferrari, Maserati, Porsche, Bentley, Range Rover, and more.
At drop-off, the VIP receives personal transportation to the terminal. If combined with our Fast Track departure service, the airport agent will be waiting curbside with a refreshment and ready to assist with luggage.
CEO of ExpatRide, Jesper Løvendahl, tested Enterprise’s Exotic Car Rental service in Miami
Arriving in Miami Airport after a nine-hour flight from London, I received a call from George, my personal dedicated Enterprise representative, for the duration of my rental. He was waiting for me curbside in an Audi Q7 as I came out of the terminal, ready to take me my car for the week a brand new Porsche 911 cabriolet.
At the airport Enterprise Exotic Car rental location, my car for the week was waiting for me with my name on the windscreen. Another Enterprise representative was waiting with a cold bottle of water and my rental car agreement. They placed my luggage in the car and walked me through the car. George provided me with his cell phone number in case Enterprise’s support line did not work for me. The day after, George called me to check if everything was going well.
Returning to the airport, I gave George a call letting him know I would be arriving in 30 minutes at the rental car drop-off. When I arrived, George and his colleague greeted me, moved my luggage into an SUV they had ready, and offered me a cold bottle of water. George then drove me to my terminal. It was almost too convenient!
Enterprise passed our VIP test, and there was nothing they could have done better! Let us give your VIPs the same experience.
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