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One of the challenges of working with clients around the world is that plans rarely stay fixed. Flight delays, last-minute cancellations, or sudden itinerary changes can cause stress and worry, but our operations team is here to ensure everything goes smoothly.
Behind every smooth ride, airport pickup, or relocation journey, there’s a group of people quietly working behind the scenes to make sure everything goes right – even when it seems like everything is going wrong. Meet our Operations team: the problem-solvers who turn obstacles into success stories.
At ExpatRide, premium service isn’t just about access to cars across the globe. It’s about taking care of things when they don’t go as planned, it’s about finding solutions to last-minute changes, it’s about transforming problems into solutions. Here are three real stories from our team that show exactly what we mean.
Flight delays are frustrating enough. But for one VIP client, a late arrival meant that their airport car reservation was canceled, leaving them stranded in a remote location with no vehicle.
Jannela knew this couldn’t be solved with standard processes. She called every nearby branch (many were already sold out) and finally secured a car an hour away. However, Jannela knew the distance was far, – especially after a long flight. She talked with the branch and managed to make an agreement where they would deliver the car directly to the assignee.
Problem solved, stress removed.
This is what premium looks like: proactive problem-solving and zero excuses.
Sometimes the challenge isn’t availability, it’s budget.
An assignee traveling with his family needed a spacious Minivan for arrival due to the amount of luggage. However, due to budget constraints, the allocated funds were not sufficient to cover a Minivan rental for the entire period.
Instead of forcing a compromise, Victoria created a smarter plan: arranging a one-way airport transfer to comfortably move the family and their luggage on day one, followed by a standard-size rental car starting the next day.
This solution was not only more cost-effective but also more convenient. The family had exactly what they needed, when they needed it, without overspending. They arrived comfortably at their accommodation after a long flight and could calmly pick up their rental car the following day, after a good night’s sleep.
Premium isn’t always about spending more. It’s about having experts who know how to make budgets work smarter.
An airport transfer is not just a taxi service. At ExpatRide, all drivers are instructed to stay until they see the client enter their accommodation, because sometimes, unfortunately it does not go as planned.
One weekend in New York City, an assignee and their family arrived at their corporate housing after a long international flight. The driver followed standard procedure, waiting to confirm the family had entered the apartment. But there was a problem: the access code didn’t work, and no property manager could be reached.
The driver immediately informed Eva, who took charge of the situation. Late on a weekend night, most channels were closed, but Eva did not want leave the family without a solution. She was able to reach the RMC partner, and brought ExpatRide CEO Jesper Lovendahl into a conference call to decide the next step.
Together, they agreed that the best option was to arrange a hotel stay for the night and resolve the access issue the following morning. Using Jesper’s credit card, Eva swiftly booked rooms for the family. The driver, who had been waiting around for over an hour, drove the family to the hotel, where they could finally rest.
Because premium service isn’t just about the ride, it’s about ensuring every journey ends safely.
Even the best teams face oversights; what sets ExpatRide apart is how we respond.
A rental request came in that initially wasn’t flagged as urgent. By the time it was identified, the team realized the assignee would land after the airport rental office had closed. No car. No open counter. No easy fix.
Instead of deflecting, Rhaia immediately acknowledged the error, apologized to both the client and her team, and got to work. With quick coordination, she secured an airport transfer for the arrival and arranged a car rental starting the following day.
The result? A smooth experience for the assignee, a happy RMC partner, and even an extension request for the rental.
Owning the problem and solving it fast : that’s premium in action.
What makes these success stories possible isn’t luck. It’s the way our Operations team is built and trained.
This combination of expertise, structure, and empathy is why our team consistently delivers calm in the middle of chaos.
ExpatRide isn’t just about cars and drivers; it’s about people. The skill, creativity, and composure of our Ops team are what make our service truly premium. They are the difference between a trip that falls apart and a journey that feels effortless.
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