• Customer Relationship Representative – Prague, Czechia

• Global Mobility Account Manager – Prague, Czechia

Your function at ExpatRide will be to communicate with and care for our customers effectively. The goal is to start them with one or more of our global program services. We work in a fast-paced environment. Two days are rarely the same.

Keep our database updated and timely coordinate with your team members regarding all aspects of the team’s mutual areas of responsibility.

We will teach you how to handle all aspects of introducing customers to our programs, answer their questions and overcome any hurdles they present. You will learn how to use the available tools to do your job.

Most communication with customers will be via email. You will manage incoming calls, our chat feature, and assigned projects during your shifts. Being able to multi-task is a must.

You earn your salary by delivering top-quality, efficient, and friendly customer service to our partners, customers, and team members.

Hours: Full-time 40 hours or Part-time 30 hours, Monday through Friday

Work arrangement: Independent Contractor (nezávislý dodavatel)

Workplace:  Agathis Business Centre, Opletalova 55, Praha 1 110 00, Czech Republic

Position in the organization: You will report to the Operations Director in our Florida office.

What we expect from you: 

We are seeking a skilled and experienced Account Manager. As an account manager, you will manage our partner accounts (RMCs) and corporate clients, ensuring they receive excellent service and support throughout their mobility journey. You will be their main point of contact and will work closely with other departments to ensure that we meet and exceed their expectations.

Responsibilities:
• Act as the primary point of contact for our global mobility clients, building strong relationships and providing exceptional service and support.
• Develop and understand our clients’ needs, preferences, and mobility programs deeply.
• Collaborate with other departments to meet client needs, including finance, operations, and customer service teams.
• Maintain accurate records and documentation of client accounts, ensuring that all information is up-to-date and accessible.
• Provide regular reports to partners on service performance, financials, and other relevant metrics.
• Identify opportunities to upsell and expand our services to existing clients.
• Stay up-to-date with industry trends, developments, and best practices, and apply this knowledge to improve our service delivery and client satisfaction.

The Account Management department is new, and you will be the only Account Manager in ExpatRide, apart from our CEO. You will be part of establishing the sales department.

Hours: Full-time 40 hours or Part-time 30 hours, Monday through Friday

Work arrangement: Independent Contractor (nezávislý dodavatel)

Workplace:  Agathis Business Centre, Opletalova 55, Praha 1 110 00, Czech Republic

Position in the organization: You will report to the CEO

Requirements:

• Bachelor’s degree in business administration, hospitality, marketing, or a related field.
• At least five years of experience in account management, preferably in the global mobility industry.
• Strong understanding of the global mobility industry or transportation services.
• Excellent communication and relationship-building skills, with the ability to establish and maintain strong client relationships.
• Ability to manage multiple clients and projects simultaneously while maintaining high attention to detail.
• Strong negotiation and contract management skills.
• Analytical and strategic thinking skills, with the ability to identify opportunities for improvement and develop effective solutions.
• Proficiency in Microsoft Office and other relevant software applications.
• Willingness to travel as needed.

You should be fluent in English. Additional languages are a plus.

• Pay according to qualifications
• Independent Contractor position
• Excellent team spirit and wonderful colleagues
• A flexible job with a lot of authority for you to make a difference and grow with ExpatRide

If you are interested, please email CEO Jesper Lovendahl, [email protected]

Our Mission Is to create solutions to current expat assignees’ transportation and settling-in needs. Using innovation, technology, and empathy, we strive to simplify global coordination and service deliveries for our partners and clients, with the end-user in the driver’s seat or as a passenger according to their needs!

The ExpatRide team consists of people with expat experience living in Cambodia, Canada, Cuba, Denmark, Egypt, Germany, Italy, Jordan, Lesotho, Peru, Philippines, Singapore, Spain, Sweden, the U.S., and Yemen. ExpatRide is a preferred provider for many global Fortune 1000 companies, financial institutions, and relocation companies globally.

Since the idea for ExpatRide was born in 2008 in the U.S. We have expanded our services to cover car leasing and rental cars, chauffeur service, airport transfer, and armored vehicles with security details.

The idea for ExpatRide came from our founder Jesper Løvendahl’s own experiences with moving to New York in 2005. Trying to lease a car, get a credit card, cell phone, and rent a home without a U.S. credit score was hard to do.

Originally from Denmark, Jesper has lived as an expat in Germany, Singapore, the U.S., and now in Denmark. He is the former President of the Danish American Chamber in New York and the founder of Denmark’s most extensive international expat business network.

Our COO, Kristina Kihlberg, was Jesper’s first colleague. Together they have grown our concept since 2009.

Since founding ExpatRide, we have solved our clients’ global challenges. Assisting our clients with anything from regular car leases in the United Kingdom to long-term chauffeur services in China, rental cars in South Korea, to armored vehicles with drivers in Brazil.

Our core focus is on supporting individual expatriates, HR talent mobility, employee relocation divisions, and relocation management companies with their transportation needs.

Our clients’ and partners’ needs are a driving force in making us a better company.

777 Brickell Avenue
Suite 500-9155
Miami, Florida 33131