FAQ

• What is included in the lease?

  The following is included:
  On-road cost of the motor vehicle;
  Service and maintenance;
  Replacement tyres (nominated number);
  Registration and WOF renewals,
  Roadside Assistance (Breakdowns, key lockouts, flat battery etc.),
  Vehicle disposal.

• Can the car be obtained from a local dealer that I found myself?

  To get the best possible deal it may be necessary to purchase the vehicle from another dealer who offers the most competitive price for the vehicle.

• Can I renew the lease at the end of term?

  Possibly, depending on the original lease term you have selected. We're able to offer a Lease extension facility. When the vehicle is nearing its lease end, simply call us with your request, and they will provide a quote based on the term of the extension available and the additional vehicle usage.

• Can I end the lease early?

  We are aware that from time to time, you may be faced with having vehicles in your fleet that become surplus to your requirements, and we do cater to those situations. The adjustment required is determined by the proportion to how long is left of the lease and the vehicle being returned in acceptable condition.

• What excess kilometre charges apply?

  It would depend on the individual lease agreement

• Camera / parking detected fines?

  If any fines are incurred by the vehicle and received by our partners, they will be forwarded on to you. It remains the responsibility of the customer to ensure any outstanding motor vehicle infringements are paid promptly.

• Is ExpatRide specialized in only supporting expatriates, or is it available for short-term and domestic needs?

  ExpatRide’s primary focus is on workforce mobility services. It includes all employees’ transportation needs, be it short-term international assignments or long-term and permanent moves. We can assist employees moving domestically and internationally.

• How can ExpatRide support our corporate relocation service needs?

  We work with you to establish a global mobility program for all aspects of car transportation. Aligning customary transportation across continents, budgets, allowances, self-pay, approved vehicles, individually tailored solutions, and centralized direct billing arrangement across all services.

  If you with a Relocation Management Company. We can support and implement the plan mentioned above together with the RMC, including coordinating expense management for your employees, thus utilizing the relocation support services infrastructure already provided to you by the RMC. We work with all the major RMCs and Destination Services Providers.

  Please see more information on our “Corporate page”

• Do you offer corporations direct billing via invoicing instead of credit card payment?

  Yes, we offer different payment options worldwide for corporations. This is individually accessed and may not be available for all.

• Do you support Global Mobility HR with their expats’ transportation needs?

  Yes, we can assist corporate human resource divisions in coordinating all transportation needs for their employees on international assignments.